Shipping

We currently ship to the United States. We'll add more destinations over time. Join The Dispatch to hear first.

In-stock orders are processed within 2 to 3 business days (Monday to Friday, excluding U.S. holidays). Pre-orders ship within the window shown when you ordered (see below).

Once shipped, U.S. orders typically arrive in 4 to 7 business days. Delivery estimates are provided by the carrier and are not guaranteed.

Shipping costs and any applicable sales tax are shown at checkout before you pay.

We are not taking pre-orders at the moment.

• The estimated ship window is shown on the product page, in your bag, at checkout and in your confirmation email.
• Payment is taken when you place the pre-order.
• If we can't ship within that window, we'll email you before it passes with a revised date. You can choose to wait or cancel for a full refund. If we don't hear from you, we'll follow the law that applies to delayed orders, which may mean cancelling and refunding automatically.
• You can cancel for a full refund at any time before your order ships. Refunds are issued within 5 business days of your request.

You'll receive a shipping confirmation with a tracking link as soon as your order leaves us.

Please double-check your shipping address at checkout. If you spot a mistake, email info@mulberryempire.com right away. We can update it if the order hasn't shipped. We can't redirect a parcel once it's with the carrier.

If your tracking hasn't updated for 7 business days, or your parcel arrives damaged, email info@mulberryempire.com with your order number (and photos of any damage). We'll work with the carrier and send a replacement or a full refund. You won't be left waiting on a carrier claim.